Returns, refunds & delivery

Annie Maison Refund/Returns Policy

At AnnieMaison.com we hope that you love your purchases however if you are not entirely happy with your purchase you can return your item/s within 14 days of delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 14 days. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.


Returns Period

If you change your mind about one of your purchases, under this online returns policy you will have 14 days, from the date you received your goods, to return your product for a full refund (via your original method of payment). If you are returning your goods due to a fault you will have 14 days to return your goods to us for a full refund. You also have a statutory right to cancel your order within 14 days after which you’ll have a further 14 days to return your goods. You have up to 28 days to return your unwanted goods to make an exchange or receive a gift card.

Returns by Post or Courier

At Annie Maison we want you to be happy with every purchase you make. However, If you wish to return any of your goods to us please follow the process below. You will have 14 days to return your goods to us for a full refund, provided you meet the relevant conditions outlined in this policy. If you do not return your goods within 14 days you may still make an exchange or receive a refund credited to a gift card.

 If you wish to make an exchange then you must contact us directly via email info@anniemaison.com. In the event that you wish to exchange any goods, you may do so within 28 days of receiving your order.

Returning Outside the Returns Period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right to refuse you a refund.

We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Proof of Purchase

No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

Taking Care of Your Goods

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service advised by anniemaison and retain the proof of postage.

In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days.  Please note this usually takes between 3 – 5 days but may take up to 14 days.

Refunding Delivery Charges

When you make a purchase online you have up to 14 days to return your unwanted goods to Annie Maison. You will be entitled to a full refund, provided you meet the terms of this policy, including the standard delivery charge if applicable.

We are unable to provide a refund of the delivery charges when you are only cancelling part of that order.

If you are returning a faulty product then we will reimburse you for the standard delivery cost of returning the goods to Annie Maison.

If you are returning your goods to us from outside the UK, then it is at your own risk. We cannot accept responsibility for items that are damaged or lost in transit. It is also your responsibility to pay any delivery charges, duties and taxes incurred to return you purchase.

If you are returning your goods to us outside the UK because your goods are faulty then we will reimburse you the standard delivery charge, however you will be responsible for any taxes incurred or the additional costs associated with an enhanced delivery service.

Promotional Discounts & Refunds

If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.

Your Statutory Rights

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.

Alternative Dispute Resolution

At Annie Maison we want your experience to be as special as your purchase, if you have a complaint about any goods or services you purchased online please contact us directly via email to complaints@anniemaison.com and have exhausted our complaints procedure the Online Dispute Resolution can be accessed by following this link: www.ec.europa.eu/consumers/odr/.